Return & Exchange Policy

All sales are final. No refunds.

You can exchange your purchase within 7 days after delivery if accompanied by the original sales receipt and original Graceline packaging.

Merchandise is only eligible for exchange if it is not used, altered, washed, or damaged and must have all original tags attached.

Your exchange can be coordinated via email (graceline.pk@gmail.com) or by calling us at +923069394848 between 10 AM to 6 PM, Monday to Saturday.

In case of a price reduction due to sales promotions, exchanges will only be made against the new, marked-down price.

Used or misused items will not be eligible for exchange.

Claims of damaged merchandise must be made within 3 days of purchase. For online orders, damaged items must be reported within 3 days of delivery.

Claims and exchanges may take up to 3 weeks to be processed.

No exchanges are allowed during sales or promotion periods.

Products on promotion are not eligible for exchange.